Refund policy

### REFUND & CANCELLATION POLICY

Because our jewelry pieces and custom goods are laser-cut and engraved to order with your personalized text, handwriting, or artwork, personalized items cannot be returned, exchanged, or refunded once production has begun.

#### Order Cancellations & Edits
We prepare laser files shortly after an order is placed. If you need to make changes to your engraving text or cancel your order, please contact our customer support within **2 hours** of placement. After this 2-hour window, items enter the production queue and modifications cannot be made.

#### Damaged, Defective, or Production Errors
We stand behind our craftsmanship. If your item arrives damaged, structurally defective, or with an engraving error made on our end (differing from what was submitted at checkout), we will gladly replace your item at no cost to you.

To request a replacement:
1. Contact us within **7 days** of package delivery.
2. Provide your Order Number along with clear photos of the defect or damage.
3. Once reviewed, an expedited replacement will be produced and shipped.

*Please review all spelling, capitalization, dates, and font choices carefully before placing your order.*